Renewals and pricing
Seat counts, price increases and negotiating a renewal before the deadline.
A renewal is the one moment a customer has real bargaining power, and it is usually spent in the last week. Notice periods, auto-renewal clauses and price uplift terms all run on dates that are easy to miss.
Here you will find how seat counts get counted, what a price increase clause actually permits, and how to set up a renewal calendar so you are asking questions months ahead rather than days.
Reference pages for this topic
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01 Walkthrough
Negotiating a software renewal, step by step
A timeline for renewing business software with room to bargain, from the first calendar entry to the signed order form.
Filed
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02 Term file
Software pricing and contract terms, defined
Thirty-two pricing and licensing terms from order forms and renewal quotes, defined from the buyer's side.
Filed
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03 Run sheet
SaaS contract checklist for buyers
Twenty-odd points to check on a software order form before you sign, grouped by where the trouble usually starts.
Filed
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04 Desk calculator
Seat cost calculator
Enter seats, price and unused seats to see the annual bill and the share spent on idle licenses.
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